Terms of service

Terms and conditions of sale

Last updated: 25 October 2026

1. Who we are

These terms apply to all sales made through treazura.com and the order pages linked to it (together "the website"). The seller is Treasure Of The Fray Ltd, a private limited company registered in England and Wales under company number 16057464, with its registered office at 128 City Road, London EC1V 2NX, United Kingdom ("Treazura", "we", "us"). Email: support@treazura.com. Telephone: +32 476 39 75 88 (working days, 9:00 to 17:00 CET).

2. Scope

These terms apply to purchases by consumers, meaning natural persons acting for purposes outside their trade, business, craft or profession. By placing an order you accept these terms, our shipping policy, our returns, withdrawal and guarantee policy and our privacy policy. Nothing in these terms limits the mandatory consumer protection rights you have under the law of your country of residence.

3. Our products

  • We sell food supplements and cosmetic products. They are not medicinal products and are not intended to diagnose, treat, cure or prevent any disease.
  • Food supplements are not a substitute for a varied and balanced diet and a healthy lifestyle. Do not exceed the recommended daily dose stated on the packaging.
  • Read the label before use. Consult a doctor or pharmacist before use if you are pregnant or breastfeeding, take medication, have a medical condition or are planning surgery. Our products are not intended for children.
  • Customer experiences shown on our pages are individual experiences. Results vary from person to person and are not guaranteed.
  • Product images may differ slightly from the actual product, for example in packaging design.

4. Prices and payment

  • Prices are stated in the currency shown on the order page and include VAT. Standard shipping is free; optional services such as priority processing are shown separately before you pay.
  • Discounts shown (for example "2+1 free") are calculated against the price of the single unit at the time of the offer.
  • Payment is due at the time of ordering. We accept the payment methods shown at checkout, processed by licensed payment providers (such as Stripe and PayPal). We do not store your full card details.
  • We reserve the right to correct obvious pricing errors. If an obvious error affects your order, we will contact you and you may cancel free of charge.

5. Your order and the contract

The order page shows the essential characteristics of the product, the total price and delivery information before you pay. The contract is concluded when you complete payment and we send you an order confirmation by email. If we cannot accept or fulfil an order, for example because a product is unavailable, we will inform you and refund any payment within 14 days. The contract is concluded in English; translations of these terms are provided for convenience and, in case of discrepancy, the version most favourable to you applies.

Post-purchase offers. After your purchase we may show you an additional one-time offer. It is only added to your order and charged if you actively accept it by clicking the button clearly labelled for that purpose.

6. Delivery

Delivery times, costs and import charges are described in our shipping policy. The risk of loss or damage passes to you when you, or a person you designate (other than the carrier), take physical possession of the products.

7. Right of withdrawal, guarantee and refunds

You have a 14-day right of withdrawal, subject to the legal exception for sealed health and hygiene products that have been unsealed after delivery. In addition we offer a voluntary 90-day satisfaction guarantee. Full details, including our online withdrawal form, are set out in our returns, withdrawal and guarantee policy.

8. Legal guarantee of conformity

We are responsible for any lack of conformity of the products that exists at the time of delivery and becomes apparent within 2 years, in accordance with the law of your country of residence.

9. Liability

We are liable for damage caused by our breach of contract or negligence, within the limits of applicable law. We are not liable for damage resulting from use of the products contrary to the label or directions for use, or from exceeding the recommended dose. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded or limited by law.

10. Complaints

Please send complaints to support@treazura.com with your order number. We acknowledge complaints within 2 working days and aim to resolve them within 14 days. If we cannot reach a solution, consumers resident in Czechia may contact the Czech Trade Inspection Authority (Česká obchodní inspekce, www.coi.cz), which handles out-of-court resolution of consumer disputes. Consumers in other EU countries may contact the national consumer authority or the European Consumer Centre of their country.

11. Intellectual property

All texts, images, logos and other content on the website belong to us or our licensors and may not be reproduced without our written permission.

12. Personal data

We process your personal data in accordance with our privacy policy.

13. Applicable law and jurisdiction

These terms are governed by the law of England and Wales. If you are a consumer residing in the European Union, you also benefit from the mandatory provisions of the law of your country of residence, and you may bring proceedings before the courts of your country of residence.

14. Changes

We may update these terms. The version published on the website at the time of your order applies to that order.